Last Updated: 21 September 2026

Gloria & Mourouj Gloria Hotels & Resorts (“Gloria Hotels & Resorts”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, contacting us or one of our properties, submitting an enquiry, applying for employment or using services provided by our hotels and resorts.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data in accordance with applicable data-protection laws, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data in the United Arab Emirates (“UAE PDPL”).

This Privacy Policy applies to gloria-hotels.com and personal information processed in connection with Gloria & Mourouj Gloria Hotels & Resorts and the properties and services represented through this website.

1. Information We Collect

Depending on how you interact with us or our properties, we may collect personal information including:

Name, title, nationality and contact details

Email address and telephone number

Reservation and accommodation details

Arrival and departure dates

Number and details of guests included in a reservation

Room, accommodation and service preferences

Information relating to special requests

Passport, Emirates ID, National ID or other identification information where required for guest registration or by applicable law

Payment, billing and transaction information

Dining, meeting, event and other hospitality service enquiries

Information submitted through website forms

Correspondence and communications with us or our properties

Feedback, reviews and survey responses

Employment-related information submitted through our careers services

Website usage information, including IP address, browser type, device information and cookie data

Any other information you voluntarily provide to us

We aim to collect only personal information reasonably necessary for the relevant purpose.

2. How We Collect Personal Data

We may collect personal data when you:

Visit or interact with gloria-hotels.com

Make, modify or manage a reservation

Book accommodation at one of our properties

Stay at a hotel, resort or serviced accommodation managed or represented by Gloria Hotels & Resorts

Contact us or one of our properties by telephone, email, website form or another communication channel

Submit a booking or general enquiry

Make a dining, meeting, event or hospitality enquiry

Request hotel services or submit special requirements

Subscribe to marketing communications

Participate in surveys, promotions or special offers

Submit information through our careers section

Make a reservation through an authorised travel agent, online travel agency, corporate partner or other booking channel

We may receive personal information directly from you or, where applicable, from properties within our portfolio and third parties involved in your reservation, enquiry, payment or stay.

3. How We Use Your Information

We may process personal information for purposes including:

Processing and managing reservations

Confirming and administering bookings

Providing accommodation and requested hospitality services

Completing guest registration and check-in requirements

Processing payments and maintaining transaction records

Communicating about reservations, enquiries, payments and requests

Managing dining, meeting, event and other hospitality enquiries

Managing communications between guests and individual properties

Personalising services based on preferences you have provided

Providing customer support

Managing complaints, feedback and service-related communications

Maintaining the safety and security of guests, employees, properties, websites and systems

Detecting and preventing fraud, misuse and unauthorised activity

Maintaining business and operational records

Managing employment enquiries and applications

Meeting accounting, tax, regulatory and legal requirements

Analysing and improving our website, properties, services and guest experience

Sending promotional communications where permitted by applicable law and your communication preferences

Where consent is required for a particular processing activity, we will seek appropriate consent. Where permitted by applicable law, personal information may also be processed where necessary to perform a contract, comply with a legal obligation, protect legitimate interests or on another lawful basis.

4. Reservations and Guest Information

When you make a reservation with one of our properties, information necessary to administer that reservation may be shared with or processed by the relevant hotel or resort and authorised booking technology providers.

This may include your contact information, stay dates, selected accommodation, number of guests, special requests, payment information and other information necessary to provide the requested accommodation or service.

Individual properties may also be required to collect identification and guest-registration information in accordance with the laws and regulations applicable in the country or emirate where the property is located.

5. Payment Information

Reservations or other services may require payment information to complete, guarantee or manage a transaction.

Payment information may be processed by authorised payment processors, financial institutions, booking technology providers or other service providers involved in completing the transaction.

Where payment processing is provided by an independent third party, that provider may process personal information in accordance with its own privacy and security terms.

We take reasonable steps to use appropriate providers and safeguards when payment-related information is processed on our behalf.

6. Marketing Communications

Where permitted by applicable law, we may send information about Gloria Hotels & Resorts, participating properties, new hotel openings, accommodation offers, dining promotions, packages and other hospitality services.

Where marketing is based on your consent, you may withdraw that consent at any time.

You may also use an unsubscribe option included in electronic marketing communications, where available.

Withdrawing from marketing communications will not prevent us or the relevant property from sending necessary service-related communications concerning an existing reservation, payment, enquiry or stay.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website and, where applicable, measure website performance and marketing activities.

These technologies may collect information including IP address, browser type, device information, pages visited, referring websites and interactions with our website.

Some cookies may be necessary for the website to operate correctly. Other cookies may require your consent depending on their purpose and applicable requirements.

You can manage cookies through your browser settings and, where provided, the website’s cookie consent controls. Disabling certain cookies may affect website functionality.

8. Sharing Your Personal Data

Where necessary and permitted by applicable law, we may share relevant personal information with:

Hotels, resorts and serviced accommodation within or managed by the Gloria & Mourouj Gloria Hotels & Resorts portfolio

Reservation and booking technology providers

Payment processors and financial institutions

Hotel management and operational service providers

IT, website hosting and technology providers

Marketing and communications service providers

Travel agents, online travel agencies and corporate booking partners involved in your reservation

Meeting, event and hospitality service providers where necessary to fulfil your request

Professional advisers, auditors and insurers

Government, tourism, immigration, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by law

Other parties where you have authorised the disclosure

Service providers processing personal information on our behalf are expected to use that information only for authorised purposes and subject to appropriate confidentiality and data-protection requirements.

We do not sell your personal information.

9. International Data Transfers

Gloria & Mourouj Gloria Hotels & Resorts operates and manages hospitality properties across more than one country. Personal information may therefore need to be transferred between the UAE and another country where a relevant property or authorised service provider operates.

Our reservation, technology, payment, hosting, communications or other service providers may also process or store information outside the country in which it was originally collected.

Where personal information is transferred internationally, we take appropriate measures to ensure that such transfers comply with applicable data-protection requirements and that appropriate safeguards are applied.

10. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.

Access to personal information is limited to authorised employees, properties and service providers who require the information for legitimate business, operational or legal purposes.

However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, accounting, tax, security, operational and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to the UAE PDPL and other applicable data-protection laws, including relevant exceptions and limitations, you may have rights concerning your personal data, including the right to:

Obtain information about personal data being processed about you

Request access to your personal data

Request correction or updating of inaccurate or incomplete personal data

Request deletion of personal data in circumstances permitted by law

Request restriction or cessation of certain processing

Request transfer of personal data where applicable

Object to certain automated processing decisions where applicable

Withdraw consent where processing is based on your consent

The rights available to you may vary depending on where you are located, where the relevant property operates and the law governing the particular processing activity.

Certain requests may also be restricted where retaining or processing information is necessary to comply with legal obligations, complete contractual obligations, establish or defend legal rights or where another lawful exception applies.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

13. Children’s Personal Data

Our corporate website and general marketing activities are not intended to knowingly collect personal information directly from children without appropriate involvement of a parent, guardian or another lawful basis.

As our hotels and resorts welcome families, information relating to children may be provided as part of a family reservation or stay.

Where children’s personal information is necessary for a reservation, guest registration or hospitality service, it will be processed only as reasonably necessary and in accordance with applicable legal requirements.

14. Careers and Employment Applications

Our website includes a careers section through which employment opportunities may be presented.

If you submit an employment application or other career-related information, we may process information such as your name, contact details, employment history, qualifications, CV or résumé and other information you choose to provide.

This information will be used for recruitment, candidate assessment, communication and related employment purposes.

Recruitment information will be accessible only to authorised personnel and service providers where necessary and will be retained in accordance with applicable legal and operational requirements.

15. Third-Party Websites and Services

Our website may contain links to individual hotel websites, booking systems, payment services, social media platforms or other external websites and services.

When you follow a link to an independent third-party service or provide information directly to that service, the third party’s own privacy policy and terms may apply.

Gloria Hotels & Resorts is not responsible for the privacy practices, security or content of independent third-party websites or services. We recommend reviewing their privacy information before providing personal data.

16. Properties in Other Countries

Our website represents properties located in the UAE and other countries, including Egypt.

When personal information is collected directly by a property outside the UAE, additional or different privacy and data-protection requirements may apply according to the laws of that country.

Where required, individual properties may provide additional privacy notices explaining local processing requirements. Such notices should be read together with this Privacy Policy where applicable.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, properties, operations, services, technology or applicable legal requirements.

The latest version will be published on gloria-hotels.com with an updated “Last Updated” date.

18. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise an applicable privacy right, please contact:

Gloria & Mourouj Gloria Hotels & Resorts

P.O. Box 126618
Abu Dhabi
United Arab Emirates

Email: gloria.management@gloria-hotels.com

Phone: +971 2 644 4739

Website: gloria-hotels.com