It is our belief that a hospitality management company must be able to provide its clients with direct operational oversight, a defined business plan with clear marketing objectives, comprehensive financial reporting, full accounting services, and effective sales directives.

With our dedicated team, we can support ownership groups through our competences in the following areas:



Hotel Auditing & Consultancy

Our offering is complete and thorough and forms the core requirement for building a successful business. We provide both auditing and consultancy roles for best results.
  • Centralised, standardised accounting system.
  • Accounts Payable managed at local level.
  • Financial reporting flexibility utilising finance software.
  • Access to our preferred vendors which offer long-established relationships, competitive pricing plans, and cost reductions based on total volume of GLORIA managed hotels.
  • Core financial statement formats consistent with the Uniform System of Accounts for the lodging industry.


As a team, we always work to improve the standards of our services and the hospitality industry.

  • Recruitment and selection
  • Group discounted recruitment advertising pricing
  • Pre-employment profile testing
  • Teamwork training and development
  • Appraisal
  • Rewarding quality & performance management
  • Employee engagement activities and employee relation
  • Retention policies
  • Group discounts for insurance benefits premiums
  • Online salary surveys for immediate local market and industry benchmarking reports


  • Monitoring of reservations to ensure that all information is gathered for sales & statistics and the market mix
  • Correct rate code set up in PMS (Property Management Systems) for reporting on market segments
  • Connecting to Channel Manager and training
  • Connecting to existing and additional, viable OTA’s (Online Travel Agents)
  • Connecting to GDS (Global Distribution Systems)
  • Training on updating 3rd party sites not linked to the Channel Manager
  • Compiling annual rates sheets
  • PMS loading of rates, packages, changes and admin where required
  • Completing freesell contracts and updating block dates on a regular basis
  • Communicating / training reservations personnel with BAR (Best Available Rate) and promotions
  • Creating packages / promotions / specials for websites, email banners, Google AdWords and newsletters
  • Triangle management of the revenue cycle between the GM, DOS and Revenue Manager at the property with daily analysis, weekly meetings, end-of-the-month critiques, quarterly property assessments and brainstorming sessions
  • When brands we work with have cluster and centralised revenue management, we partner with those solutions and offer additional GLORIA support
  • Ongoing in-depth analysis of trends and performance
  • Relentless focus on modifying strategies to generate the greatest RevPAR result; driving occupancy by manipulating our mix of business at the highest ADR possible.


Our process will depend on client’s requirements,
and follows a well documented set guideline.

  • Purchase planning
  • Standards determination
  • Specifications development
  • Supplier research and selection
  • Value analysis
  • Financing
  • Price negotiation
  • Making the purchase
  • Supply contract administration
  • Inventory control and stores
  • Disposals and other related functions

Integrated Sales
& Marketing Platform

GLORIA HOTEL & RESORTS has built up a vertically integrated sales & marketing platform for delivering revenues to our businesses. The following components are part of this platform:

  • Tour Operators
  • Corporate Companies
  • Production Companies
  • Conference Organisers
  • Travel Agents
  • Government
  • Weekly site inspections with existing and new clients
  • Weekly sales activity reports to the hotels
  • Monthly sales & marketing reports to the hotels
  • Weekly revenue and sales meetings analysing occupancies, rates and online portals
  • National sales trips
  • Domestic & International Sales Calls / Trade Shows / Road Shows
  • Dedicated Sales Team
  • Brochure and allocation negotiations with Tour Operators
  • Rates contract issuing and negotiations
  • RFP / Tenders for corporate companies
  • Assistance with rate loading for Travel Agents on the GDS
  • Set-up of an annual sales and marketing budget
  • Digital Campaigns (Google / Social Media / Newsletters / etc)
  • Print Campaigns (flyers / corporate gifts / advertising placements / events / etc)
  • Loyalty VIP Card


A key component of GLORIA HOTELS & RESORTS success has been the ability to build a brand that is strong enough to achieve market visibility, and flexible enough to recognise the value of locally operated businesses. A developed brand standard regime and recognition of the importance of discipline in supporting its development are at the core of the Group.

Affiliation Services

A key component and unique aspect of our business model is for the affiliation relationship to be built in a way for the resultant outcome to add value for both parties. This may well apply in marketing and branding, and other management services such as Finance, Operations and Investment.



GLORIA HOTELS & RESORTS employs a proven, effective, cost-efficient system for hotel project management and the development of new properties – from initial design right up to move-in coordination. We offer the technical expertise in planning and layout of a new build project, without the need for costly outside consultants. When you are in need of additional consultation services, our expertise and existing partnerships with industry experts will serve to keep this expense at a minimum.

Whether a new build or the conversion of an existing property, GLORIA HOTELS & RESORTS provides forecasting for future performance and works hand-in-hand with property owners and managers from project conception through the daily operations of properties.